Privacy policy

Effective Date: 8 June 2025

Innerbalance-Therapy ("we", "our", or "us") is committed to protecting your privacy and the confidentiality of your personal data in line with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect the following data:

  • Name, email address, and phone number

  • Address and/or location (if shared)

  • Health or mental health information you provide

  • Payment and appointment data

  • Website usage data (e.g., cookies, IP address)

2. How We Use Your Data

Your data is used to:

  • Provide counselling and psychotherapy services

  • Respond to enquiries

  • Manage appointments and payments

  • Maintain records in accordance with legal and ethical obligations

  • Improve our services and website

3. Lawful Basis for Processing

We collect and process data under:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Vital interests

  • Legitimate interests (e.g., improving services)

4. Storage and Security

Your data is securely stored on encrypted platforms. Notes and records are password-protected and stored in line with ethical and legal retention guidelines.

5. Sharing Your Information

We do not sell or share your data with third parties for marketing purposes. We may share data if:

  • Required by law or regulation

  • In cases of serious risk (e.g., safeguarding)

  • With your explicit consent

6. Your Rights

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion (where lawful)

  • Withdraw consent at any time

  • Lodge a complaint with the ICO

7. Contact

If you have questions about this policy or your data:
📧 therapy@innerbalance-therapy.com
📞 +44 07914 609576